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LavaCon Session Summary: Designing a UCD-Based Online and Mobile User Experience
Day 1 of Lavacon 2011 Designing a UCD-Based Online and Mobile User Experience As the Online Services Manager at Security Service Federal Credit Union, Jay Tkachuk oversaw the creation of an entirely...
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LavaCon Session Summary: Corey Ganser on “Who Cares About Your Content?”
Day 1 of Lavacon 2011 Who Cares About Your Content? Corey Ganser presented a thoughtful session about the importance of engaging technical writers and customer support agents with the goal of...
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Information Architecture: Goals, Empathy, Projects & Brown Dirt
An Interview with Adam Polansky Adam Polansky, recognized as a founding pioneer in the field of information architecture (IA), is an unusual mix of eclectic tactician and IA visionary. Before he...
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Session Summary: Embedding User Experience in the Product Development Life Cycle
TechWhirl’s coverage of WritersUA 2012 is sponsored by Madcap Software. Find out more and download a trial copy of Flare 8. Presenter: Michael Hughes, IBM IBM’s Michael Hughes opened his first session...
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Session Summary: Integrating Help, Support, and Training Content
TechWhirl’s coverage of WritersUA 2012 is sponsored by Madcap Software. Find out more and download a trial copy of Flare 8. Presenter: Paul Mueller, UserAid Where do you go to find answers? Google?...
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Giving Customers What They Want: Integrating Content in the Customer Lifecycle
LavaCon 2012: Content Strategy and Content Management Track Presenter: Noz Urbina, Mekon Ltd Noz Urbina advocates a strong link between innovation and great experience throughout the customer...
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Submit a CERA Nomination to Recognize Content Creators
Content continues to be increasingly important in customer purchasing decisions, and technical communicators, marketing professionals, and product developers focus more of their efforts on customer...
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Creating a Successful Information Experience for Users
What is Information Experience? Imagine you’re driving in your brand new Acura TL. It’s your first car, and you love how it drives. An icon appears on the dash with a bright orange exclamation point....
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Information & User Experience: Language & Content Make or Break UX
I’m about to start doing my taxes on my own for the first time. How hard can it be? All I do is put a bunch of info on a form and send it to the IRS. Oh no! Oh, what a mess. I wonder who’s watching me...
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Persona Template (for Design, Support, & Marketing)
Editors Note: This Persona Template is one in a series of templates to help readers plan and manage communications and content management activities, resources and deliverables. We welcome ideas and...
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